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CRM Software

Customer relationship management (CRM) is an approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.CRM custom software from Salesforce instantly updates your business processes, combining them with people and technology to reveal more about your customers and their behaviour with deeper analysis and insight into critical sales and customer metrics.

CRM is a customer-oriented feature with service response based on customer input, one-to-one solutions to customers' requirements, direct online communications with customer and customer service centers that are intended to help customers solve their issues. It includes the following functions: